Aeroflot Airline office in Dusseldorf, Germany

Aeroflot Airlines Dusseldorf, Germany Address:
Dusseldorf Airport, Terminal Ring 1B, Dusseldorf 40474

Phone number:

+49 (211) 421 65 56

Toll free Phone Number: 08 000 001 151

Language: German

Email id:

Fax number: +49 (211) 496 39 94

Business hours

Every day: 9:00 – 17:00

Aeroflot Airlines Official website:

Aeroflot Airlines Hand | Cabin, Checked, Excess Baggage Allowance

Check the above link for Aeroflot Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges.

Aeroflot Airlines Customer care:

For any queries / information related to book the flight ticket / cancel the flight ticket / reschedule the flight ticket, ok to board, visa services, online check-in, baggage allowance, Aeroflot Bonus (Aeroflot Frequent flyer programme)
you can contact Aeroflot Airlines Customer care number

Aeroflot Airlines Customer care contact number:


Aeroflot Airlines Call Center numbers

Customer care phone number: MOSCOW +7-495-223-55-55
RUSSIA 8-800-444-55-55 (free from RF)
RUSSIA *555 MTS, Beeline, Megafon (free from RF)

+7 (495) 664-1282, +7 (499) 500-6464, +7 (495) 752-9028, +7 (499) 500 63 21

Fax: +7 (499) 500-6867

Customer Relations Department:
Business hours: 24/7

Aeroflot Airlines Email address:

For Business Inquiries :

Twitter Customer support: @Aeroflot Airlines support

Aeroflot Bonus Program

Contact Centre: +7 (495) 223-5555, 8-800-444-5555 (Toll-free in Russia)

Aeroflot Baggage:

For baggage related queries, call +7 (495) 544-3325, +7 (495) 664-1499


Documents to be attached to the claim:

  • application specifying the monetary loss
  • Property Irregularity Report (PIR)
  • baggage tag (original copy)
  • invoices (receipts) confirming expenses
  • contact details: address, telephone number, e-mail

Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices).

For delayed / damaged / lost baggage at Aeroflot, contact

Claims for material compensation due to flight delay, delayed baggage delivery, or damage, loss of all or part of checked baggage, carriage of goods or excess baggage

Phone: +7 (499) 500-6336

For flight cancellations / other services at Aeroflot, contact

Claims for material compensation due to flight cancellations, services rendered at the departure (arrival) airport, on board, and at PJSC “Aeroflot” sales offices, including PJSC “Aeroflot” branches and representative offices

Phone: +7 (499) 500-69-64

Aeroflot Group booking

Group booking (for groups ticketed and paid in Moscow)

Aeroflot Group booking Email:


Send a ticketing request for group carriage

Aeroflot Cargo

PJSC “Aeroflot” cargo clients

Phone: 8(499) 755-2-555, +7(965) 258-5791 mob.


PJSC “Aeroflot” partner-companies accredited in IATA CASS

Phone: 8(495) 753-8610


PJSC “Aeroflot” Claims Department Email:

Contact Aeroflot Airlines on Social Media:

View list of all Aeroflot Airlines Offices

About Aeroflot Airlines:

Aeroflot is one of the oldest airlines in the world, tracing its history back to 1923. During the Soviet era, Aeroflot was the Soviet national airline and the largest airline in the world. Following the dissolution of the USSR, the carrier has been transformed from a state-run enterprise into a semi-privatised company which ranked 19th most profitable airline in the world in 2007. Aeroflot is still considered the de facto national airline of Russia. It is 51%-owned by the Russian Government. As of September 2013, the Aeroflot Group had 30,328 employees.
The company has embarked on a fleet modernisation programme, extensive route restructuring, and an image overhaul. The airline joined SkyTeam in April 2006, becoming the 10th member of the alliance.

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