Aeroflot Airlines Rostov-on-Don, Russia Address:
346713, Rostov region, Aksay district, Grushevskaya village, Airport, floor 2
Phone number:
(+7-863)-200-18-68
Email id: rovtosu@aeroflot.ru
Fax number: (+7-863)-200-18-68
Business hours
24 hours
Break: 23:30-24-00; 02:30-03:00.
Aeroflot Airlines Official website: https://www.aeroflot.ru/xx-en
Aeroflot Airlines Hand | Cabin, Checked, Excess Baggage Allowance
Check the above link for Aeroflot Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges.
Aeroflot Airlines Customer care:
For any queries / information related to book the flight ticket / cancel the flight ticket / reschedule the flight ticket, ok to board, visa services, online check-in, baggage allowance, Aeroflot Bonus (Aeroflot Frequent flyer programme)
you can contact Aeroflot Airlines Customer care number
Aeroflot Airlines Customer care contact number:
International:
Aeroflot Airlines Call Center numbers
Customer care phone number: MOSCOW +7-495-223-55-55
RUSSIA 8-800-444-55-55 (free from RF)
RUSSIA *555 MTS, Beeline, Megafon (free from RF)
+7 (495) 664-1282, +7 (499) 500-6464, +7 (495) 752-9028, +7 (499) 500 63 21
Fax: +7 (499) 500-6867
Customer Relations Department:
Business hours: 24/7
Aeroflot Airlines Email address:
For Business Inquiries :
Twitter Customer support: @Aeroflot Airlines support
Aeroflot Bonus Program
Contact Centre: +7 (495) 223-5555, 8-800-444-5555 (Toll-free in Russia)
Aeroflot Baggage:
For baggage related queries, call +7 (495) 544-3325, +7 (495) 664-1499
Email: lost-found@aeroflot.ru
Documents to be attached to the claim:
- application specifying the monetary loss
- Property Irregularity Report (PIR)
- baggage tag (original copy)
- invoices (receipts) confirming expenses
- contact details: address, telephone number, e-mail
Please submit all claims to:
P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425, or to the nearest PJSC Aeroflot Representative Office (List of Aeroflot airline offices).
For delayed / damaged / lost baggage at Aeroflot, contact
Claims for material compensation due to flight delay, delayed baggage delivery, or damage, loss of all or part of checked baggage, carriage of goods or excess baggage
Phone: +7 (499) 500-6336
For flight cancellations / other services at Aeroflot, contact
Claims for material compensation due to flight cancellations, services rendered at the departure (arrival) airport, on board, and at PJSC “Aeroflot” sales offices, including PJSC “Aeroflot” branches and representative offices
Phone: +7 (499) 500-69-64
Aeroflot Group booking
Group booking (for groups ticketed and paid in Moscow)
Aeroflot Group booking Email: group@aeroflot.ru
(or)
Send a ticketing request for group carriage
Aeroflot Cargo
PJSC “Aeroflot” cargo clients
Phone: 8(499) 755-2-555, +7(965) 258-5791 mob.
Email: cargo@aeroflot.ru
PJSC “Aeroflot” partner-companies accredited in IATA CASS
Phone: 8(495) 753-8610
Email: cargobooking@aeroflot.ru
PJSC “Aeroflot” Claims Department Email: cargoclaim@aeroflot.ru
Contact Aeroflot Airlines on Social Media:
View list of all Aeroflot Airlines Offices
About Aeroflot Airlines:
Aeroflot is one of the oldest airlines in the world, tracing its history back to 1923. During the Soviet era, Aeroflot was the Soviet national airline and the largest airline in the world. Following the dissolution of the USSR, the carrier has been transformed from a state-run enterprise into a semi-privatised company which ranked 19th most profitable airline in the world in 2007. Aeroflot is still considered the de facto national airline of Russia. It is 51%-owned by the Russian Government. As of September 2013, the Aeroflot Group had 30,328 employees.
The company has embarked on a fleet modernisation programme, extensive route restructuring, and an image overhaul. The airline joined SkyTeam in April 2006, becoming the 10th member of the alliance.
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